Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.
What we offer:
* Competitive Starting Pay
* Paid Training
* Global Advancement Opportunities
* Company Vehicle (as applicable)
* Referral Bonuses
* Comprehensive Benefits
* Medical/Dental/Vision insurance
* Health Savings Account (HSA)
* Life Insurance
* 401(k) savings plan with company match
* Short-Term and Long-Term Disability
* Employee Assistance Program
* Wellness Program
* And more!
What you will do
* Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
* Responsible for contacting customer representatives and ascertaining equipment/systems problems.
* Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
* Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
* Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
* Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
* Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptops.
* Obtain customer signatures upon completion of service calls.
* Participate in scheduled On-call rotations and help train or mentor others on the service team.
* Perform other duties as assigned.
What we look for
Required
* 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging systems.
* Valid Fire Alarm License
* Experience in reading and interpreting blueprints, submittals, and manuals; knowledge of test equipment, multi-meters, digital analyzers, and commissioning devices.
* High School Diploma or equivalent
* Ability to follow verbal and written instructions.
* Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
* Able to work in challenging positions such as climbing ladders, scaffolding, and working at heights up to 40 feet, within ducts, crawl spaces, above ceilings, etc.
* Ability to work flexible hours including weekends and overnight travel as required.
* Demonstrate high-level customer service skills.
* Maintain truck inventory for timely response to customer needs.
* Adhere to safety guidelines and procedures.
* Strong organizational skills, positive attitude, and quick learner.
* Possess a valid driver's license and meet company driving record requirements.
* Able to pass background and drug tests.
* Maintain necessary licenses per codes.
* Complete SimplexGrinnell 4120 Network training within 12 months.
Preferred
* NICET Level II certification strongly preferred.
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