Director, Taxpayer Services and Compliance
Corporate Income Tax Agency, Bermuda
Bermuda (sponsored relocation opportunity)
The Corporate Income Tax Agency (CITA) is a statutory body established under the Corporate Income Tax Agency Act ****.
CITA is responsible for administering the corporate income tax regime.
The Director of Taxpayer Services and Compliance reports to the Managing Director and is responsible for leading the taxpayer service function at CITA, ensuring efficient, transparent, and responsive interactions between corporate taxpayers and the Agency.
The role exists to enhance taxpayer compliance, promote voluntary tax participation, and improve the overall taxpayer experience through the development of service delivery strategies, education initiatives, and digital solutions.
Key Responsibilities
Develop and implement a comprehensive taxpayer services strategy, ensuring high-quality service delivery and assistance
Establish key performance indicators (KPIs) to measure service effectiveness and taxpayer satisfaction
Oversee the integration of digital service delivery models, ensuring a seamless taxpayer experience through online platforms
Ensure clear, accessible, and transparent taxpayer guidance materials, FAQs, and online resources
Oversee taxpayer support functions, ensuring that queries, complaints, and appeals are handled efficiently and professionally
Oversee the promotion of international tax compliance
Serve as a liaison between CITA and corporate taxpayers, ensuring open and effective communication
Develop a high-performing taxpayer services team
Collaborate with IT and data analytics teams to improve service tracking, response times, and taxpayer insights
Ensure compliance with Bermuda's tax governance standards, including ethical service delivery and taxpayer confidentiality
Monitor and assess risks related to taxpayer compliance and service accessibility, implementing mitigation strategies as required
Qualifications, Knowledge, and Experience
Bachelor's degree in Accounting, Finance, Economics, Business Administration, Law, or a related field
Master's degree in Taxation, Public Administration, Finance, or Business is preferred
Professional certification such as Chartered Accountant (CA), Certified Public Accountant (CPA), Chartered Tax Advisor (CTA), or equivalent is an asset
Familiarity with tax administration best practices, including tax compliance, taxpayer education, and service delivery
Knowledge of OECD and international tax regulations, including Base Erosion and Profit Shifting (BEPS) standards
Expertise in public sector administration, governance, and regulatory compliance related to tax operations
Minimum 12 years of experience in taxation, financial services, or public administration, with at least 8 years in a senior leadership role
Experience managing large teams and leading service-oriented functions, ensuring operational efficiency and support
Experience effectively overseeing the promotion of international tax compliance
Experience responding to tax minimization schemes aimed at tax evasion and tax avoidance
Pro-Tax have been retained as exclusive search partners with CITA.
Click 'apply' or send your CV to
Closing date: January 14, ****
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique.
We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
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