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Customer experience ambassador

Galway
beBeeLuxury
Ambassador
Posted: 29 August
Offer description

Job Title

We are currently recruiting for a Guest Relations Manager position.


Main Purpose of the Job:

Develop and maintain the acknowledgment of all Top VIP guests visiting the property.


Your Responsibilities:

1. Establish Guest Relations awareness programs for employees with a focus on Guest Preference Pads and the conviction that each and every employee is part of the Guest Relations Team
2. Maintain the VIP treatment plan over the hotel and ensure it is respected.
3. Take ownership of all VIP`s organizing their stay, amenity program, pre-contact and coordinate all information and preferences with other departments
4. Meet repeat guests upon arrival to hotel and, whenever possible, build relationship with key Guests.


Required Skills and Qualifications:

* Hotel Management
* Rooms Division Management
* Housekeeping
* Guest Relations
* Frotn of House Manage Duty Manager


Benefits:

* Meal Allowance/Canteen
* Paid Holidays
* Parking


Why Work With Us:

Be the brand voice of a 5-star icon on Irelands west coast. Collaborate with a passionate team that values innovation, creativity, and excellence. Shape luxury guest experiences that resonate globally.

Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules. Candidates require current legal status to live and work in Ireland without restrictions.

We offer a competitive salary, meals whilst on duty in our employee restaurant, complimentary provision of uniforms, excellent Employee discounts, Health & Wellness Benefit, Employee Recognition Awards, Career Progression, Recommend a Friend scheme, Travel and Bike to Work Tax saving Scheme.

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