Chief Commercial Officer Retail healthcare group Our client is seeking a dynamic and commercially minded Chief Commercial Officer (CCO) to join a rapidly growing healthcare group with ambitious expansion plans.
This role offers the opportunity to shape the commercial future of a unique business operating clinics across Ireland.
The company is committed to clinical excellence, innovation, and exceptional patient experience, making it an exciting environment for a motivated and strategic leader.
Responsibilities: Lead and optimise a call centre team, improving call answer rates and streamlining workflows.
Implement robust call handling processes and scripts, setting and monitoring KPIs for consistency, quality, and outcomes.
Coach and upskill staff in sales and customer conversion techniques to improve conversion rates from calls to consultations and bookings.
Identify and grow existing commercial opportunities once core operations are stabilised.
Developing referral channels.
Identifying and driving growth with new revenue streams.
Champion and deploy a fit-for-purpose CRM to support engagement and sales cycles.
Being a key contributor as part of the Senior Management Team.
Requirements Proven track record in a commercial or operational leadership role, ideally in healthcare, retail, or consumer services.
Experience managing and transforming inbound call or contact centre operations is preferred.
Strong commercial acumen with a demonstrable ability to scale customer acquisition and retention.
Exceptional team leadership and coaching skills, with a data-driven mindset comfortable with KPIs, dashboards, and CRM systems.
Entrepreneurial approach with the confidence to build and lead new commercial initiatives from scratch.
You are: Someone who has strong commercial acumen, is ambitious and has an eye for commercial opportunities.
Happy to coach and empower your team.
A strong business partner.
Experienced in implementing and improving processes to handle large volumes of inbound and outbound queries/sales calls.
Customer-centric.
Ideally has experience in healthcare at the Commercial Director level (not a prerequisite).
Someone who gets things done!
Skills: Business Development Sales Process Improvement Coaching And Mentoring Commercial awareness Negotiation Staff Development