Clinical Coordinator (Wellbeing Services) - 32 Hours Per Week
Application Deadline:
27 March ****
Department:
Clinical
Employment Type:
Permanent - Part Time
Location:
Dublin
Description
Job Title:
Clinical Coordinator (Wellbeing Services)
Location:
Eastpoint, Dublin
Work Type:
On-Site
Hours:
32 hours per week
Shift:
Monday, Wednesday, Thursday, Friday from 05:*****:*******:*****:00
Role Overview
The Clinical Coordinator is a dual-function role responsible for delivering high-quality clinical wellbeing support while ensuring the smooth coordination and day-to-day delivery of onsite services.
The role involves providing one-to-one and group-based therapeutic interventions, alongside supporting operational delivery by coordinating team activities, managing service workflows, and maintaining service quality standards.
It plays a key role in ensuring that wellbeing services are delivered effectively, safely, and in alignment with organisational and client expectations.
The Clinical Coordinator also acts as a key point of contact for the onsite Customer Lead, supporting communication, coordination, and issue resolution between the wellbeing team and other stakeholders.
In addition, the role contributes to reporting, service monitoring and continuous improvement, while fostering a collaborative and supportive team environment.
Please note that some flexibility in working hours will be required during the ramp-up phase.
In addition, working on public holidays may be necessary based on operational needs.
Key Responsibilities
Clinical Service Delivery
Deliver one-to-one, short-term counselling sessions through the booking platform.
Facilitate group interventions and psychoeducational workshops focused on resilience, coping strategies, and distress management.
Provide a range of therapeutic activities (e.g., mindfulness, creative sessions such as art or music-based interventions).
Manage a caseload effectively, ensuring appropriate scheduling and availability aligned with team capacity.
Maintain accurate and timely clinical documentation, including case notes and session tracking, in line with GDPR requirements.
Identify and manage clinical risk, ensuring the safety and wellbeing of all client employees.
Participate in clinical supervision and internal case discussions to ensure best practice and continuous development.
Service Coordination & Operations
Coordinate the day-to-day delivery of onsite wellbeing services to ensure smooth and effective operations.
Support team scheduling and coverage to maintain consistent service availability.
Delegate and prioritise operational tasks across the onsite team as needed.
Act as the primary operational point of contact for the onsite Customer Lead.
Maintain strong communication between the wellbeing team and key onsite stakeholders.
Monitor service delivery against agreed standards and address any gaps proactively.
Support the team in responding to emerging operational needs or challenges.
Coordinate onsite wellbeing initiatives, events and service activities.
Reporting & Administration
Oversee the preparation and delivery of weekly and monthly client reports.
Ensure timely completion of administrative duties across the team.
Support audit readiness by coordinating documentation and liaising with relevant stakeholders.
Ensure accurate record-keeping and compliance with internal policies and external regulations.
Team Support & Leadership
Foster a collaborative, supportive and high-performing team environment.
Provide day-to-day guidance to team members to support service quality and consistency.
Encourage knowledge sharing and participation in team meetings.
Support onboarding and ongoing development of wellbeing team members where required.
Compliance & Risk Management
Ensure all services are delivered in line with organisational clinical governance, safeguarding and risk management policies.
Promote ethical, safe and compliant service delivery at all times.
Support incident management and escalation processes where required.
Qualifications & Experience
Essential
Master's degree in clinical psychology, counselling psychology, health psychology, psychotherapy or a related field.
Chartered membership with the Psychological Society of Ireland (PSI) or full accreditation with a recognised Irish professional body (e.g., IACP, IAHIP, APCP, ICP).
Minimum of 3 years' relevant clinical experience, including delivery of one-to-one and group-based interventions.
Certification in suicide risk assessment (e.g., SafeTALK, ASIST).
Experience delivering short-term, solution-focused therapeutic interventions.
Strong organisational and coordination skills, with the ability to manage competing priorities.
Strong data management and documentation skills, with high attention to detail and GDPR compliance.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience using scheduling, communication and collaboration tools (e.g., Teams, Slack, calendar systems).
Fluent in written and spoken English.
Desirable
Experience in Trust & Safety, corporate wellbeing or employee support services.
Experience coordinating service delivery, operational workflows or team activity.
Experience designing and delivering psychoeducational programmes.
Experience working within a multidisciplinary team.
Experience working with digital wellbeing platforms or case management systems.
Experience using data to track service utilisation and support reporting or insights.
Experience with survey tools (e.g., Qualtrics, Google Forms).
Experience contributing to dashboards or service reporting visualisation.
Cross-cultural counselling experience.
Additional language skills.
Experience working in a fast-paced, evolving environment.
Soft Skills
Excellent communication and interpersonal skills, with the ability to engage effectively with clients, team members and stakeholders.
Strong problem-solving skills and the ability to respond calmly under pressure.
High level of professionalism, with a strong commitment to confidentiality and ethical practice.
Ability to build collaborative working relationships within a team environment.
Adaptability and resilience in a dynamic, fast-paced setting.
Strong attention to detail and commitment to quality and accuracy.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits
We believe in supporting our team with a comprehensive and competitive benefits package.
When you join us you'll enjoy:
24 Days Annual Leave (full-time entitlement)
– to rest, recharge and enjoy life outside of work
2 Additional Days Off
– including one day to celebrate your birthday and one Good Friday (or a day in lieu where applicable)
Health Insurance
– because your wellbeing matters
Pension Plan
– helping you invest in your future
Paid Maternity and Paternity Leave
– supporting you and your family through life's important moments
And that's not all – we offer a range of additional benefits designed to support you both personally and professionally, as part of our commitment to a positive employee experience.
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