Job Title: Shift Leader - Nights
Department: Front of House
Responsible To: Assistant Night Manager / Night Manager / Front of House Manager
Main Purpose of Job
Reporting to the Night Manager, the Night Shift Leader will assist the night team in meeting the variety of guest requests that may arise, helping to create a pleasant and memorable stay for our guests.
Liaises with: All Hotel Departments
Main Duties
Check in procedures for late arrivals.
Escort guests to their suites and ensure their comfort, including catering to food and beverage requests.
Porterage service.
Guest transportation and valet parking.
Room service/bar service as requested by guests, members or owners.
Cleaning duties of public areas.
Provide in room dining service, including preparation, execution and delivery.
Ensure bar service adheres to licensing restrictions.
Execute and record all fire and safety procedures.
Monitor safety, security and comfort of members, guests and owners, covering vulnerable areas such as machinery, doors, equipment and gas fires or cookers.
Perform night audit procedures.
Conduct check out procedures for guests.
Ensure night team duties are completed timely and to hotel standards.
Implement and train staff on procedures.
Assist with roster planning for the night team.
Train new associates.
Address negative guest feedback and resolve issues.
In the absence of the Night Manager, assume their duties and responsibilities.
Other Duties
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.
Qualifying Criteria
Demonstrates good communication skills.
Has previous customer/service experience.
Anticipates guests' needs.
Exhibits discretion.
Strong team player.
Positive, can do attitude.
Benefits
Regularly stocked canteen for meals, snacks and beverages while on duty.
Discounts in our spa, hotel and golf course.
Discounted staff, friends and family rates at other group properties in the United States and the United Kingdom.
Free car parking.
Regular staff appreciation initiatives.
Opportunities to develop and grow through assisted educational opportunities.
Sick benefit scheme.
Personal locker where required.
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