We are currently looking for an enthusiastic and dedicated Guest Services Executive to join the Front of House Team.Who are we?In choosing to join Ashford Castle, you become part of asignificant piece of history, both of Ireland and the Red Carnation HotelCollection.
Through the grand stone gates, a royal adventure begins.
Thisremarkable 800-year-old castle, widely recognised as Ireland's top hoteldestination and once home to the Guinness family, is exceptional in everysense.
Discover exquisite interiors, delicious cuisine, a wealth of uniqueactivities and a state-of-the-art spa.
The extraordinary characters of thecastle passionately care about each and every guest experience.
Ashford Castle,voted No.
1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021and retained in 2024.Key responsibilities of the Guest Services Executive will include:Greet guests warmly, using their names to create a positive first impression and ensure they feel welcomeAdhere to Forbes 5-star and Red Carnation Hotel StandardsEnsure timely availability of agreed-upon services and products for guestsBe familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs)Create personalised plans for guests upon requestCommunicate special service requests for VIP guests before, during, and after their stayEnhance the experience for junior guests and introduce a 'WOW' factor through proactive careCollaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standardsContinuously identify improvements to service standards with Senior Management approvalComplete a thorough handover before shifts end for consistent communicationCommunicate VIP guest personal plans across all departmentsMaintain thorough knowledge of the castle and its offeringsThe ideal candidate for the Guest Services Executive position should:Self-motivated and standards-driven, with the ability to thrive in a fast-paced environmentA fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotelExcellent communication and interpersonal skillsStrong organizational abilities with a talent for prioritizing tasks effectivelyA commitment to delivering quality customer serviceA people-oriented individual with the drive and potential to grow within our dynamic, service-driven environmentA collaborative team player who actively participates in team projectsFlexible, willing to work within the Rooms Division department when needed, including front-of-house and estate dutiesCapable of handling high-pressure situations and busy periods with composureKnowledgeable about Forbes 5-star standardsUsing innovative, adaptable, and flexible in approachLegally eligible to work in IrelandWhat's in it for you?
Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Join us in this incredible new opportunity!We are an equalopportunities employer.
The successful candidate must also be legally eligibleto work in Ireland