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Position Summary:
The Learning & Development Manager is responsible for designing, implementing, and evaluating training programs that enhance the skills and performance of all staff members across Westport Estate. This position plays a key role in promoting employee growth, improving service standards, and fostering a culture of continuous learning. The L&D Manager will work closely with department heads to identify training needs, create tailored learning solutions, and ensure that all employees are equipped with the knowledge and skills required to provide exceptional guest experiences.
Position Summary:
The Learning & Development Manager is responsible for designing, implementing, and evaluating training programs that enhance the skills and performance of all staff members across Westport Estate. This position plays a key role in promoting employee growth, improving service standards, and fostering a culture of continuous learning. The L&D Manager will work closely with department heads to identify training needs, create tailored learning solutions, and ensure that all employees are equipped with the knowledge and skills required to provide exceptional guest experiences.
Key Responsibilities
Training Development & Delivery:
Design, implement, and lead training programs for staff at all levels, including onboarding, technical skills, customer service, leadership, and compliance training.
Develop and deliver both in-person and digital training materials, workshops, and e-learning courses.
Collaborate with department leaders to identify and prioritize training needs for all operational areas (e.g., front desk, housekeeping, food & beverage, management).
Performance & Skills Assessment:
Regularly assess training effectiveness through feedback, tests, and on-the-job performance to ensure skill development aligns with business needs and guest service standards.
Maintain detailed records of employee training completion, progress, and evaluations.
Employee Development & Career Pathing:
Foster a growth mindset within the team by identifying high-potential employees and providing them with appropriate development opportunities.
Support career advancement programs to promote internal growth and retention.
Leadership Development:
Create leadership development programs for supervisory and managerial roles to ensure strong leadership pipelines.
Provide coaching and mentorship to team leaders to enhance their management skills and empower them to lead by example.
Compliance & Safety Training:
Ensure that all employees are trained on compliance, safety standards, and health regulations relevant to the hospitality industry.
Keep up to date with legal and regulatory requirements and update training programs accordingly.
Team Collaboration & Communication:
Work closely with HR, department managers, and leadership teams to align L&D initiatives with organizational goals and service excellence.
Facilitate regular training needs assessments and provide recommendations to senior leadership for improvement.
Continuous Improvement & Innovation:
Stay current with hospitality trends and new L&D methodologies to enhance training effectiveness.
Recommend new technologies, tools, and techniques to optimize training delivery and outcomes.
Required Experience & Skills
Proven experience in Learning & Development, training, or talent management in a hospitality setting.
Strong understanding of adult learning principles, instructional design, and e-learning platforms.
Excellent communication, presentation, and interpersonal skills.
Ability to engage and motivate diverse groups of employees across all levels.
Knowledge of hospitality industry standards, guest service expectations, and operational practices.
Ability to work independently and collaborate effectively in a fast-paced, dynamic environment.
Proficiency in MS Office Suite; familiarity with learning management systems (LMS) and e-learning tools.
What's in it for you?
Subsidised staff accommodation (subject to availability)
Ongoing investment in your learning and development
Employee Assistance Program
Staff discounts at Westport Adventure
Discounted rates with local businesses
Bike to work scheme
Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Hospitality
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