We are looking for an AI Annotator to join our team.
A highly motivated and detail-oriented individual is required to investigate and resolve reported issues, enforce client terms of use, and maintain knowledge about client products and community standards.
Key Responsibilities:
* Investigate and resolve reported issues via ticketing system
* Enforce clients Terms of Use by monitoring reports of abuse on the site
* Become knowledgeable about client's products and community standards
* Use market specific knowledge to find scalable solutions to improve support of users
* Gather, analyse, and utilise relevant data to develop ways to improve user experience
* Recognise trends and patterns and escalate issues outside company policy to global team
* Identify inefficiencies in workflows and suggest solutions
Required Skills & Qualifications:
* Strong personal resilience with ability to operate in pressured and fast-paced environment
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritise, solve problems, and work as part of a team
* Effective Time management & Prioritisation skills
* Ability to consistently hit KPIs on time
Language Skills:
* Fluent in market language on near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in region
* Advanced level of English (C1)
Benefits:
* Competitive salary
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive Training and access to Wellness Programme
* Tax Saver and Bike-to-Work Scheme
Working Conditions:
* Full-time permanent position
* Onsite
Why Apply?
* Chance to work within multicultural and diverse team
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
* No shift rotations – fixed working schedule
* No previous experience required – full training is provided