Customer AdvisorAre you seeking a role with a dynamic company, in a busy contact centre environment in a very popular area of Cork?Do you want the flexibility of our hybrid working option?Abtran is currently recruiting full-time, permanent Customer Service Advisors for our Cork office. We're looking for motivated, customer-focused individuals to join our team.As a Customer Advisor, you'll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience.This hybrid position includes onsite training at our Cork office, followed by a 50:50 split between working from home and in the office.Our Cork office address is: Blackrock Business Park, Mahon, Cork T12 N972Salary: €13.50 per hour / €26,325 paEmployee Benefits include:Hybrid working options availablePremium office location with great travel linksInclusive and fun cultureLeap Card Tax SaverFree Car ParkingExcellent training provided through Abtran's Academy Programme -All training provided is fully paidPremium Pay on Weekends and Bank HolidaysWellbeing programme focused on our people's health and wellnessHealth Insurance Discount ProgrammeEmployee Assistance ProgrammePension Scheme & Life CoverHow you will spend your day:Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.Using your product knowledge to solve problems for customersKeeping yourself up to date with business and product informationUse of the systems and tools available to effectively handle customer's queriesStrive to achieve and maintain service level statisticsMaintain a high level of first call resolution and quality assuranceContribute to overall team performance within your specialised departmentAdhering strictly to data protection and confidentiality lawsAd hoc duties as requiredOur ideal candidate:Previous Customer Service experience is a bonus but not essentialPassion for providing exceptional service to clientsExcellent verbal and written communication skillsFluency in written & spoken English is essential for this roleA high level of accuracy and attention to detailStrong computer skills are essentialProven ability to deal with problems and solve them effectivelyAbility to work well either individually or as part of a teamAbility to handle confidential informationStrong attendance, performance and adherence to policies are essential for this roleHave appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.Apply todayif you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.*You must have authorisation to work in IrelandThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.