Job Overview
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As a Senior Site Reliability Engineer, you will play a critical role in ensuring the delivery of high-quality services to customers. You will have a breadth of knowledge encompassing all aspects of service delivery and will develop software solutions to enhance, harden, and support our service delivery processes.
The successful candidate will be passionate about learning and evolving with current technology trends, innovate, and strive to deliver a flawless customer experience.
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Responsibilities:
* Engage in and improve the lifecycle of services from conception to End-of-Life (EOL), including system design consulting, and capacity planning.
* Define and implement standards and best practices related to System Architecture, Service Delivery, metrics, and the automation of operational tasks.
* Support services, product, and engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response.
* Improve system performance, application delivery, and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis.
* Collaborate closely with engineering professionals within the organization to deliver reliable services.
* Increase operational efficiency, effectiveness, and quality of services by treating operational challenges as a software engineering problem (reduce toil).
* Guide junior team members and serve as a champion for Site Reliability Engineering.
* Actively participate in incident response, including on-call responsibilities.
Qualifications:
* Must have at least 3 years of hands-on experience working in Engineering or Cloud.
* Minimum 2 years' experience with public cloud platforms (e.g., GCP, AWS, Azure).
* Minimum 2 years' experience in configuration and maintenance of applications and/or systems infrastructure for large-scale customer-facing companies.
* Experience coding in higher-level languages (e.g., Python, JavaScript, C++, or Java).
Preferred Qualifications:
* Knowledge of Cloud-based applications & Containerization Technologies.
* Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines.
* Demonstrable fundamentals in 2 of the following: Computer Science, Cloud Architecture, Security, or Network Design Fundamentals.
Where We're Going:
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.