At Covalen, we're not just a business process outsourcing service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.
We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
The company engages in the development of social media applications for people to connect through mobile devices, personal computers, and other surfaces.
As an AI Content Specialist, your role will be to create, assess, and refine pairs of questions and answers to improve a large language model (LLM).
You'll generate realistic questions that someone might ask the LLM in a real-life context and provide the best possible answer.
Main Responsibilities:
* Annotate data accurately and consistently, and in accordance with predefined annotation guidelines
* Evaluate the quality of existing data resources, as well as the output of machine learning classifiers and internal tools
* Develop, implement, and maintain guidelines and procedures for consistent, high-quality classification and content creation and organization
* Perform basic research as needed to annotate accurately
* Provide feedback on the annotation tasks and contribute to the continuous improvement of the data annotation process
* Provide insights regarding observed patterns in the annotated data
* Research new entity categories and best practices for organizing them
Candidate Profile
The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment.
They will be client-oriented, enthusiastic, courteous, assertive, and motivated to take charge of the development and improvement of LLM (large language models).
The candidate must possess a strong aptitude for working with data and excellent verbal and written communication skills.
They will be flexible and analytical with the ability to understand and interpret large datasets and applying predefined guidelines, ensuring the accuracy and quality of annotations.
Essential Competencies
* High Proficiency in market language & English – C1 Level minimum as per the CEFR.
* Native FILIPINO / TAGALOG
* Educational background, undergraduate university degree.
* Understanding common social norms (Social dynamics, social media, popular culture)
Other Competencies Required for the Role are:
* Ability to reference online resources, rephrase and write cohesive, accurate, responsive, and sometimes empathetic answers to the prompts in the perspective of a LLM.
* Ability to ask and/or answer specialized domain free-form prompts at university-level difficulty.
* Experience of data and trend analysis, and insights.
* Experience of developing & implementing a range of initiatives.
* Experience working in a constantly changing environment.
* Able to work independently and collaboratively; must be able to manage multiple activities simultaneously and execute decisions with judgment and discretion.
What We Offer
* Internal career progression opportunities
* Fully subsidized healthcare
* Employee assistance programme (EAP)
* PRSA Scheme.
* Extensive Training & Development
* Annual company get-togethers, charity days, and monthly wellbeing talks.
* Bike to work scheme.
* Free parking on-site.
Why Join Our Team?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.
Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune companies.