Position OverviewSenior Manager, Customer Success- Global Engineering Services will lead a dedicated Customer Success team responsible for ensuring exceptional service delivery operations and customer satisfaction across all Siemens Engineering Segments. This strategic leadership role serves as the primary business partner interface between Global Technology & Infrastructure operations and engineering segments globally, driving customer success through proactive relationship management, operational excellence, and strategic planning.This role is part of a new organizational structure designed to enhance internal customer focus, developer efficiency, and service delivery excellence. The position leads a team of Customer Success Leaders, each dedicated to specific engineering segments, ensuring specialized attention and deep business and technical partnerships.The position is available across multiple locations across EMEA; we welcome qualified candidates from locations not mentioned in the description to apply.Key ResponsibilitiesTeam Leadership & DevelopmentLead, mentor, and develop a team of three Customer Success ManagersEstablish performance standards, KPIs, and success metrics for the customer success functionFoster a culture of customer‑centricity and continuous improvementConduct regular team meetings, performance reviews, and professional development planningEnsure consistent service delivery standards across all engineering segmentsStrategic Business PartnershipServe as primary escalation point for all operational issues across engineering segmentsDevelop and maintain strategic relationships with engineering segment leadershipCollaborate on annual budget planning and multi‑year strategic technology road mapsDrive alignment between T&I services and business objectivesFacilitate cross‑segment collaboration and knowledge sharingCustomer Success ManagementEnsure exceptional customer satisfaction across all supported engineering segmentsEstablish and track engineering internal and industry performance benchmarks for build, validation and operationsDevelop and implement customer success strategies and best practicesMonitor and report on customer satisfaction metrics and service delivery performanceProactively identify and address potential service delivery challengesChampion customer feedback and drive service improvement initiativesFinancial & Asset ManagementCollaborate on budget planning and financial forecasting for supported segmentsOptimize resource allocation and cost managementProvide financial reporting and analysis on service delivery costsSupport business case development for technology investmentsRequired QualificationsEducationBachelor's degree in Engineering, Computer Science, Information Technology, or related fieldMaster's degree in Business Administration or Technology Management preferredExperience8+ years of experience in engineering IT infrastructure, cloud technologies, or service delivery5+ years of people management experience, preferably leading technical teams3+ years of customer relationship management or business partnership experienceExperience with virtualization technologies and private cloud operationsProven track record in budget management and financial planningTechnical CompetenciesDeep understanding of engineering IT infrastructure, large‑scale grids, virtualization, and cloud technologiesKnowledge of ITIL service management frameworksExperience with enterprise‑level service delivery, infrastructure operations, and gitopsUnderstanding of cybersecurity principles and compliance requirementsBusiness & Leadership CompetenciesStrong business acumen and strategic thinking capabilitiesExcellent stakeholder management and communication skillsProven ability to build and maintain executive‑level relationshipsExperience in budget planning, financial analysis, and cost optimizationChange management and organizational development experiencePersonal AttributesCustomer‑focused mindset with passion for service excellenceStrong problem‑solving and analytical thinking abilitiesStrong infrastructure and systems design technical skills, ability to debate systems design trade‑offsExcellent verbal and written communication skillsCultural sensitivity and ability to work effectively in global environmentAdaptability and resilience in fast‑paced, changing environmentsPerformance MetricsCustomer satisfaction scores across all engineering segmentsService delivery SLA compliance ratesTeam performance and development metricsBudget adherence and cost optimization achievementsEscalation resolution time and effectivenessCross‑segment collaboration and knowledge sharing successTravel RequirementsUp to 25% travel required for global stakeholder engagement and team coordinationWhy Us?At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!Our Benefits & RewardsThe salary range for this position is €91,500 to €155,400 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job‑related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/Our Commitment to Equity and Inclusion in our Diverse Global WorkforceWe value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
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