Contract: Full time – Permanent
Location: Tralee
Working Hours: 35 Hours per week 5 over 7 days.
Salary: €37,000
The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged.
Responsibilities
Aligned with ALONE's mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.
* Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network.
* Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued.
* Work closely with ALONE's service team to match trained volunteers with older people in a timely manner.
* Promote ALONE's Befriending and Support services and identify local events and activities that encourage volunteer and older person participation.
* Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture.
* Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections.
* Support the ongoing enhancement of ALONE's volunteer programme, ensuring alignment with best practices and organisational goals.
Essential skills & experience
* Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage.
* Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported.
* Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication).
* Background in a similar role within the voluntary, charity, or social care sector is desirable.
* Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management.
* Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
* A collaborative team player who fosters strong internal and external relationships.
* Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
* Strong time management and organisational skills to prioritise workload and meet KPIs.
* A clean full drivers licence with your own car is essential
Extra Benefits
* Salary €37,000
* 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
* Annual Salary Reviews
* Pension scheme available after 6 months service
* Time Off in Lieu
* Income protection after 2 years service
* Long service awards for employees
* Mileage Policy in place for applicable roles
* Death in Service - after 6 months' probation successfully completed.
* Travel Saver Schemes
* Sick Pay Scheme -after 6 months' probation successfully completed.
* Bike to Work Scheme
* HSF Partnership
* Horizontal Transfer Opportunities
* Comprehensive Training & Development
* Bespoke Induction Programmes
* Progression Opportunities
* Further Education Opportunities
* Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee's.
* GP telephone Advice
* Virtual Doctor
* Private Prescription Service
* 6 structured Counselling/ Emotional Wellbeing Service
* Legal Helpline
The closing date for applications is Tuesday, November 25th.
ALONE is an equal opportunities employer.