JOB TITLE: FRONT OFFICE ASSISTANT
RESPONSIBLE FOR: Greet guests according to training and allocate rooms following laid-down procedures.
The main duties of a Front Office Assistant at The Address Collective include, but are not limited to:
* Arriving promptly on duty, dressed in a full, clean, and presentable uniform, adhering to grooming policies.
* Maintaining high standards of personal and work cleanliness and hygiene.
* Following the company's Code of Conduct.
* Complying with regulations regarding fire safety, health and safety, hygiene, customer care, and security.
* Understanding and executing responsibilities as outlined in the Health and Safety Statement and Staff Handbook.
* Checking and ensuring the accuracy of all reception floats.
* Keeping work areas clean, safe, and tidy.
* Registering guests on arrival, using their names, and following procedures such as brand standards.
* Ensuring all documentation related to guest registration and checkout complies with standard procedures.
* Being familiar with all company selling procedures and promotions.
* Monitoring hotel room availability and rates continuously.
* Adhering to health and safety, hygiene, guest safety, fire regulations, and emergency procedures.
* Offering and catering to additional guest requirements, such as dinner reservations, porter services, and information.
* Posting charges correctly onto room bills.
* Monitoring management accounts.
* Being aware of hotel facilities and amenities, such as parking and directions.
* Communicating professionally with colleagues and guests.
* Providing high-level customer service consistently.
* Reporting to departments as required.
* Handling reservations and responding to guest inquiries promptly and professionally.
* Answering the switchboard warmly and transferring calls efficiently in the absence of the switchboard operator.
* Managing reservations, cancellations, and no-shows according to company policy.
* Fulfilling guest requests to ensure comfort, satisfaction, and safety.
* Conducting security checks and reporting issues.
* Reporting maintenance issues immediately.
* Taking and delivering messages accurately.
* Responding to guest requests and queries politely and attentively, logging problems for management.
* Balancing cash at various points at the end of each shift.
* Allocating rooms considering guest requests.
* Checking telephone charges and posting them correctly.
* Handling safe deposits securely.
* Maximizing in-house sales and opportunities.
* Managing foreign exchange transactions.
* Securing all monies at all times.
* Participating in training and team meetings as scheduled.
* Completing duties as per checklists.
* Handling cash in accordance with procedures.
* Performing any other duties requested by management or guests.
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