Job Title: Field Service Operations Specialist
* Manage service operations for IoT monitoring devices.
* Ensure reliable system performance and monitor customer assets.
We are seeking a highly skilled individual to act as liaison between technical teams and clients nationwide. As Field Service Operations Specialist, you will be responsible for managing service operations, ensuring reliable system performance, and monitoring connected customer assets.
Key Responsibilities:
Digital Services Operations
* Act as primary point of contact for IoT monitoring devices within the service operations team.
* Monitor alarms and escalate performance issues appropriately.
* Contribute to the development and continuous improvement of equipment operational processes.
* Support the creation and accuracy of predictive maintenance dashboards.
* Compile and deliver trending and performance reports to internal and external stakeholders.
* Verify system performance, signal strength, and data transmission integrity.
* Activate and configure equipment through the web portal, ensuring accurate linkage to customer systems.
Technical Support & Administration
* Provide remote technical support to customers and resolve technical queries efficiently.
* Analyse system data to generate performance and status reports.
* Maintain ownership of your work schedule and manage priorities proactively.
* Participate in monthly strategic meetings with the European Digital Services Team to share updates and contribute to service enhancements.
Other Duties
* Occasional travel, including overseas, for business, training, or project support.
* Carry out any other related duties as assigned by management.