Service Desk Engineer – Level 2
Upto £35 k per year
Dublin – Hybrid
A Dublin-based IT solutions company specializing in Cyber‑Security and Cloud Services is seeking a Service Desk Engineer to fulfil IT support requirements. The company offers top‑notch IT services to small and medium‑sized businesses, focusing on great technical support and customer service.
This is a PERMANENT role where you'll work in an MS365 environment, supporting clients and collaborating with our Service Delivery team.
Responsibilities
Resolve 2nd‑line issues across servers, networks, desktops, and cloud systems.
Manage and maintain Windows Server, M365, Intune, and virtualisation platforms.
Troubleshoot configuration, compliance, and connectivity problems.
Support LAN/WAN, Wi‑Fi, and firewall operations, escalating when needed.
Mentor 1st‑line engineers and assist with projects and major incidents.
Skills / Qualifications Required
3+ years of IT support experience, ideally in an MSP or multi‑client setup.
Skilled in Windows Server, Microsoft 365, Azure, Intune, networking and backups.
Hands‑on with modern security and monitoring tools (RMM, AV/Malware, ticketing systems).
Microsoft or CompTIA certifications preferred.
Holds a full, clean driving licence for occasional on‑site support.
If you’re keen on improving your skills in public cloud platforms, this opportunity is perfect for you. Please contact me at +44 7478 216672.
Company cannot provide visa sponsorship, so only candidates residing in Ireland and with the right to work will be considered.
Dublin, County Dublin, Ireland
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