Job
Title: WFM
Manager Department:
Ops -Workforce
Management Travel
Required : May be required
to travel as per Business requirements. Reports
to : Director of
WFM Location:
Eastpoint Business Park (Alfie Byrne, Dublin). 100%,
ON-SITE. Contract
Type:
Permanent Grade:
C2 Job
Summary / Overview
(… Responsibilities to include but
not be limited the following) Measuring KPIs like forecast accuracy,
shrinkage, and occupancy to drive
improvements. Coordination with UK team and management
for hold up of consistent view required for UK Seating reporting,
WFM Dashboards, KPI reporting etc.
Building trust, motivating
teams, and fostering collaboration across WFM
functions.
Handling disputes over shifts, workload,
or performance fairly and
effectively.
Aligning staffing costs with financial
targets and optimizing resource
allocation.
Ensuring schedules meet labor laws, union
agreements, and organizational
policies.
Leading WFM initiatives, tool
implementations, and process
improvements.
Leveraging tools like Excel, SQL, Power
BI, or Tableau to generate actionable
insights.
Coaching forecasters, schedulers, and
real-time analysts to grow
professionally. Recommended Qualifications
& Skills