At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our associates – driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging customers in the Hard Goods areas, including simulators, putting greens, club repair, and accessories. The associate drives sales and enhances the customer experience by assisting with front‑end operations such as returns, exchanges, and promotions, while ensuring merchandise is presented at a prime stock and visual level. The associate will demonstrate product knowledge, assist with club fitting, and maintain a clean operational environment. Exceptional customer service and collaboration with team members are key to success.
Key Responsibilities
Engage every customer and offer world‑class service by leveraging PGATSS Service behaviors, focusing on building lasting relationships.
Seek out and engage customers throughout the hard goods areas.
Maintain knowledge of front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
Assist in keeping hard goods areas merchandise at a prime stock and visual level to drive sales and the customer experience.
Ensure all hard goods areas, equipment, and supplies are always maintained and operational.
Maintain the hard goods area in a clean, professional presentation at all times.
Demonstrate in‑depth product knowledge of various golf clubs, explaining features, benefits, and differences to customers.
Execute proper customer fittings according to PGA TOUR Superstore trained fitting techniques.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Assist customers with club fitting, selecting the right shaft, grip, and specifications for optimal performance.
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the promotion lifecycle.
Be a champion of products and services, and inform, educate, and promote offerings to customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for customers.
Qualifications and Skills Required
Certification: Only PGA members and apprentices in good standing with the PGA of America are eligible. Candidates must maintain good standing and may be required to provide proof of membership.
Communication: Strong listening and interpersonal skills, with excellent verbal and written communication and cross‑functional communication.
Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
Organization: Ability to organize multiple priorities to meet deadlines and objectives.
Education: High School Diploma or equivalent.
Experience: 2+ years in retail sales or similar experience preferred.
Working Conditions and Physical Demands: Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30‑lb box overhead.
Schedule: Must maintain flexible availability, including nights, weekends, and holidays.
Business Acumen: Ability to quickly learn business acumen with proper training.
Accountability: Demonstrate strong self‑accountability and proactive drive for results.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination is unlawful and is not aligned with our policies. All associates at every level are prohibited from engaging in any form of discrimination. If an associate believes they are being discriminated against, they should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
Compensation
Pay Range: $15.00 - $20.00
California – Palo Alto & Cupertino: $18.50 - $21.25
Irvine, Palm Desert, La Quinta: $16.75 - $19.25
Torrance & Dublin: $17.50 - $20.00
Colorado: $16.50 - $19.00
Connecticut: $15.75 - $18.00
Illinois: $15.25 - $19.00
Maryland: $17.50 - $20.00
Massachusetts: $15.00 - $17.00
Minnesota: $15.00 - $17.00
New Jersey: $15.75 - $18.00
New York: $16.75 - $19.25
Ohio: $15.00 - $17.00
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