We are seeking a highly motivated and experienced Front Office Lead to join our team at a prestigious 4-star establishment.
This is an excellent opportunity to lead a dedicated front office team in a luxury environment while enjoying career progression and professional development.
Key Responsibilities:
* Oversee daily front desk operations including check-in/check-out, reservations, and guest queries
* Lead, support, and train front desk staff to maintain high service standards
* Handle guest complaints and resolve issues promptly to ensure satisfaction
* Collaborate with other departments to ensure smooth operations
* Prepare weekly rosters for the front office team
* Work with the Accommodation department to manage room inventory and maximise occupancy/revenue
* Monitor front office systems and equipment, reporting any issues promptly
Requirements:
* Proven experience in hotel front office operations in a leadership or supervisory capacity
* Strong leadership and communication skills to inspire and motivate a team
* Excellent organisational skills with a keen eye for detail
* A customer-focused mindset and a passion for delivering exceptional service
* Proficiency in hotel management software and Microsoft Office
* A valid work permit and documentation
Daily Challenges:
* Ensure a seamless check-in and check-out process for guests
* Manage and maintain accurate records of guest interactions and incidents
* Maintain high levels of productivity and efficiency in a fast-paced environment
Why This Role?
This is a fantastic opportunity to take your hospitality career to the next level. As a Front Office Lead, you will have the chance to work with a talented team and develop your skills in leadership, communication, and problem-solving.
What We Offer:
* Competitive remuneration package
* Free car parking on site
* Opportunities for career advancement and professional development
* Generous employee discounts and perks
* Recognition and rewards programme
* Employee referral scheme
* Social events for colleagues
* Meals on duty
Are You Ready for This Opportunity?
If you are a motivated hospitality professional ready to take on new challenges and responsibilities, we would love to hear from you.