Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description & Summary
PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential
The Procurement & Asset Management team manages IT assets across their full life cycle (procurement, acquisition, provisioning, deployment,
recovery
and disposal). The Joiners and Leavers process which on-boards/off-boards PwC employees is also a core activity performed by the team and this will form a key part of this role.
Responsibilities include:
* Working in coordination with team members to prepare for employee intakes.
* The preparation / provisioning and deployment of IT equipment to the new hires.
* Administration and reporting of IT assets both in stock and deployed.
* Maintenance of IT asset data including changes to assignee and/or staff info.
* The administration of employee terminations and recovery of assets
T
he
position
requires diligence, the ability to adhere to process & controls and strong attention to detail. The successful candidate must be able to able to integrate into and work well in a team environment while also being able to work independently at a consistently
high level
under pressure. They must be able to plan their work and manage both their time and the expectations of key stakeholders. They must be able to communicate effectively both within their team and when engaging with key business stakeholders.
**Purpose-led work
you'll
be part of**
As a
n
Associate
,
you'll
work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Responsible for:
Employee Intakes & IT Equipment Management
* Provision and configure
IT equipment for new hires.
* Administer IT assets (stock and deployed), including data maintenance and recovery during terminations.
Procurement & Stock Management
* Manage
purchasing
system admin (requisitions/receiving) and
maintain
IT procurement catalogue.
* Oversee stock and storeroom management.
IT Asset Deployments & Recovery
* Monitor HR staff tracker for new joiners and terminations.
* Ensure
timely
setup and deployment of IT equipment for new joiners.
* Recover assigned assets and provide regular reports on asset returns.
* Escalate issues or delays to relevant stakeholders.
General IT Asset Administration
* Manage PAM end user service requests and respond within agreed SLA.
* Maintain
accurate
asset registers and
participate
in regular process reviews.
* Provide regular reports on PAM service delivery.
Other Duties
* Perform other reasonable tasks as requested by management.
Experiences and skills:
* Minimum 4 yrs in an IT role including 2 yrs specific to IT
A
sset
Management
(
or similar)
* Experience using service desk platforms (Service Now)
* Relevant 3rd level qualification
* Strong verbal and written communication skills
* Ability to develop and
maintain
effective working relationships internally and externally
* Strong customer service skills
* Committed to quality and excellence
* Good attention to detail and ability to work under pressure to meet deadlines
* Ability to
multitask
and respond to changing priorities
* Solution oriented with strong
problem-solving
skills
* Good
teamwork
skills, ability to build positive relationships within and across teams
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Asset Management, Asset Management Operations, Business Requirements Analysis, Communication, Contract Lifecycle Management, Cost Management, Cost Reduction, Customer Management, Customer-Support, Cybersecurity, Data Protection Management (DPM), Emotional Regulation, Empathy, Incident Management, Inclusion, Information Technology Applications, Intellectual Curiosity, Inventory Control Systems, Inventory Management, Issue Management, IT Audit, IT Business Strategy {+ 28 more}
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date