My client in the motor industry is looking to recruit a new Service Advisor for their office in Dublin 18.
If you have 2+ years of experience in the motor industry and are interested in this position, apply directly or send your CV to ****** for immediate consideration.
About the role: You will be scheduling customer vehicle service bookings by phone, email, and walk-in.Determining workshop availability for service, maintenance, and repair work.Meeting and greeting all service customers promptly and professionally.Checking customers and their vehicles for work, confirming customer details, service needs, and accurately recording this in systems, while coordinating with the workshop.Maintaining up-to-date progress of customer vehicles undergoing service and/or repair.Advising and agreeing with customers on additional work or costs.Ensuring customer vehicles are ready at the agreed day/time and explaining all maintenance and report work completed.Managing all relevant administration related to the servicing and maintenance of customer vehicles, including system inputs, invoicing, and daily management of 'work-in-progress.'Coordinating with other teams within the business: management, reception, sales, warranty, parts.Assisting with gathering customer service feedback.As a frontline team member, you will be a key representative of the company, ensuring the highest standards of customer service and adhering to company and manufacturer best practices.
Skills and experience: Excellent frontline customer service skills and experience.At least 2 years of experience in the motor industry in a similar role.A working knowledge of vehicle management systems: Keyloop, Kerridge, Autoview.Strong communication, interpersonal, and presentation skills.Attention to detail for recording all relevant information in documentation and systems.Ability to prioritise, multi-task, and manage time effectively, particularly during peak times.Capability to work independently when needed or as part of a small team.Flexibility in your approach to work.Full, valid, current driving licence for driving in Ireland.If you are from outside the EEA, you will need to hold a current work permit for Ireland.
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