We are looking for a talented Reservations Agent to join our team. As a key member of our sales team, you will be responsible for generating revenue and delivering exceptional customer service.
Main Responsibilities:
To ensure that all reservations queries are dealt with efficiently and effectively
To handle telephone, email, and online reservation enquiries in a timely and professional manner
To maximise room sales and revenue by upselling hotel services and packages
To assist with group bookings and corporate accounts as required
To maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
The successful candidate will have a high level of computer literacy, strong oral and written communication skills, and the ability to work in a busy team environment.