Customer Success Manager – Fundraising Support & GrowthAbout The RoleThe Customer Success Manager will support and grow a network of fundraising organisations across Ireland. The role focuses on helping charities, schools, clubs, and community groups raise funds and build strong supporter communities using a dedicated fundraising platform.This individual will work closely with fundraising teams to ensure they have the guidance, resources, and support needed to succeed, while maintaining strong relationships and helping organisations achieve growth.Key ResponsibilitiesSupport & Engage Fundraising TeamsBuild and maintain strong relationships with fundraising organisationsMotivate and energise fundraising teams to achieve their goalsMonitor Fundraising PerformanceAnalyse weekly fundraising resultsIdentify trends and provide advice to increase supporter engagement and retentionHelp Fundraisers GrowAssist with the launch and promotion of fundraising initiativesDevelop and manage projects to attract new supporters and retain existing onesProvide guidance, templates, promotional materials, and website updatesAdministration & ReportingMaintain accurate records, trackers, and documentationPrepare reports and communications for fundraising organisationsRespond to customer queries professionally and promptlyEvents & ExhibitionsAttend events and exhibitions as requiredSet up and manage exhibition standsEngage with current and potential fundraising organisations to demonstrate platform benefitsEssential RequirementsProven ability to work independently and as part of a teamHighly customer-focused with excellent interpersonal skillsStrong communication skills (written, verbal, presentation, and listening)Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)Strong data management and analysis skillsPositive, proactive, and a creative problem solverExcellent attention to detail and accuracyFull Irish driving licence and access to own carIf you are interested in this opportunity, please send your CV directly to(email protected)or apply via this advertisement.