About Our Golf Experience Manager Role
Golf Experience Managers play a pivotal part in delivering exceptional guest experiences within high-end golf clubs and resorts. At our esteemed establishment, you will oversee daily golf operations, ensuring seamless, professional interactions with every guest.
Key Responsibilities Include:
* Leading daily golf operations including cart fleet management, caddie coordination, practice facilities, on-course flow, golf events, and member services
* Maintaining and elevating service standards synonymous with our brand by developing and refining operational procedures
* Collaborating with the Course Superintendent to maintain optimal playing conditions, while communicating course updates clearly and professionally to our members and guests
* Managing department budgets responsibly, ensuring efficiency and quality are delivered in tandem
* Recruiting, training, and mentoring a high-performing golf experience team that reflects our values of service, integrity, and passion for the game
* Supporting the planning and execution of tournaments and golf events, ensuring they run to the impeccable standard our guests expect
* Acting as a visible ambassador for the Club, both on property and at external events
About You:
We seek a seasoned hospitality professional with a deep appreciation for the game, who can inspire and develop teams, ensuring consistent delivery of elevated service standards. Key qualifications include:
* Proven experience in managing golf experience within a high-end golf club or resort
* Deep understanding of the game, including the Rules of Golf, tournament formats, and handicapping systems
* A natural leader with strong financial acumen, organizational skills, and proficiency across golf management systems, spreadsheets, and operational software
* Personable, proactive, and calm under pressure, with a talent for creating memorable guest experiences and resolving issues with grace
Benefits:
* Company Pension Scheme
* Management Sick Pay
* Discounts on accommodation & dining within our sister properties
* On-site gym access, fitness assessments, and wellness initiatives
* Bike to work scheme & commuting incentives
* Career development & progression opportunities
* Employee recognition, training assistance, and referral bonuses
Join Our Legacy:
If you're a driven professional passionate about golf and hospitality, we invite you to explore this opportunity further.