Overview
PFH Technology Group is currently looking for an IT Support Engineer to join our growing team.
Location: West
Compulsory: Full clean Irish Driving License
Responsibilities
Responsibilities may include, but are not restricted to:
* Install and configure computer hardware and peripherals, operating systems and applications
* Knowledge of the internal components of a desktop computer, including storage drives, motherboard, and power supply
* Familiarity with SATA, M.2, or NVMe
* Knowing how to disconnect and safely remove HDD and replace with SSD
* Understanding how to use disk cloning tools
* Ability to access and configure the BIOS/UEFI
* Knowledge of how to manage partitions, format the drive, etc
* Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
* Liaising with the Coordinators to receive upgrade schedule, arriving on-site to perform the upgrades, managing any issues through to resolution & ensuring a good customer service experience
* Escalate issues (Application, Hardware) where necessary to the technical point of escalation
* Prioritise, manage and respond to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
* Establish and build on good working relationship with customers & end-users
* Liaise with third party vendors for software & hardware installations
* Troubleshoot and if required, referral of hardware faults to third parties
* Troubleshoot system problems, diagnose and solve software faults
* Be aware of & contribute to the Knowledge Base
* Complete post upgrade forms or checklists for central team
* Handle 'how to' and information requests including data security and ICT policies
* Liaison with local and national ICT teams
* Engagement with service providers
* Site assessments
* Undertake necessary training appropriate to the role
Experience
* Must have a minimum of 1 years' experience working in an IT Support environment
* Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing
* Demonstrate good problem solving, analytical and decision making skills
* Demonstrate evidence of production of quality deliverables
PFH Technology, owned by Ricoh - a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage. IND1
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology
Industries
* Information Services
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