What is the opportunity?
This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland.
Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.
Roles available
At the moment, we have a 12 month role available in Loughrea, Co Galway.
Occasional cover in the Gort and Portumna branches may be required, and mileage allowance will be provided on these days.
In this role, you will:
Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
Handle the flow of customers to ensure their smooth passage through the Branch
Relocate customers to appropriate self-service options - including online and Banking 365 delivery channels together with demonstration of self-service facilities
Record/update relevant customer information on in-house systems
Handle all basic queries/problems and refer complaints as appropriate
Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
Understand your goals, and your role in delivering and achieving the Group`s shared ambitions
Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group`s success
Demonstrate openness and willingness to change.
We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery.
This task will be conducted in accordance with established security and safety procedures
What will make you stand out?
A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
Self-motivated with a passion to achieve goals and identify sales leads and referrals.
You have a curiosity for technology, and are an early adaptor of new technologies.
The willingness to learn and grow your career within the company!
Essential Qualifications
There are no essential qualifications required for this role.
Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
Cpl is an Equal Opportunity employer.
At Cpl we believe that delivering our vision to be the world's best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so.
Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities.
As a company Cpl is a Gold Medal holder for Diversity & Inclusion.
We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®.
These values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.
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