Gain a challenging career in customer service with our dynamic team!
This full-time position offers the perfect opportunity for recent graduates or individuals transitioning from hospitality to leverage their skills in a fast-paced environment.
We seek an individual who can thrive in a night shift role, working closely with colleagues to provide exceptional customer experiences.
Key Responsibilities:
* Respond promptly to customer inquiries via phone, email, and live chat.
* Resolve concerns related to orders, product information, refunds, commissions, and account issues.
* Handle product complaints, ensuring a prompt resolution while maintaining customer satisfaction.
* Provide guidance on company policies, promotions, and compensation plans.
* Maintain knowledge of company products, business models, and compliance guidelines.
* Process refunds, exchanges, and adjustments according to company policies.
* Document customer interactions and escalate complex issues to the relevant department.
* Assist customers in navigating back-office systems and understanding their earnings and orders.
* Represent the organization in a professional, courteous, and knowledgeable manner.
* Collaborate with other departments to ensure seamless customer experiences.
* FOLLOW COMPANY PROCEDURES AND INDUSTRY REGULATIONS TO MAINTAIN COMPLIANCE.
Requirements:
* A native language speaker of one or more languages.
* Fluency in spoken and written English.
* Prior experience in Customer Service, preferably in network marketing, direct sales.
* Strong communication skills.
* Excellent problem-solving skills and attention to detail.
* The ability to work both independently and as part of a team.
* Exceptional telephone and customer service skills.