My Irish Cousin is a fast-growing, Irish-owned car rental company dedicated to providing stress-free, all-inclusive car hire experiences across Ireland. We pride ourselves on exceptional customer care, transparent pricing, full coverage insurance (zero excess), no hidden fees, and a warm, family-like approach that has earned us recommendations in guides such as Rick Steves' Ireland. Our mission is to make every traveller's journey in Ireland memorable for the right reasons.
Role Overview
We are seeking a friendly, organised and customer-focused individual to join our small, dynamic team. This is a multifunctional role combining frontline customer service with essential back-office administration. The ideal candidate is someone who enjoys helping people, thrives in a busy environment, and is comfortable switching between phone/email support and administrative tasks.
This is initially a part-time position with genuine potential to grow into a full-time role as the business continues to expand.
Key Responsibilities
Customer Service
* Respond promptly and professionally to customer inquiries via email, phone, live chat and booking system messages
* Provide accurate information on vehicle availability, pricing, insurance options, pick-up/drop-off locations, age policies, cross-border travel (Northern Ireland), and all-inclusive coverage
* Prepare and send personalised quotes and booking confirmations
* Handle booking modifications, cancellations and special requests
* Resolve customer issues and complaints calmly and efficiently (pre-rental, during rental and post-rental)
* Follow up with customers after rentals to gather feedback and build loyalty
* Maintain a warm, welcoming "Irish hospitality" tone in all communications
Administration & Operations
* Accurately record and update bookings, customer details and rental information in our CRM / booking system
* Manage daily admin tasks: filing, data entry, document preparation, invoicing support
* Track and organise customer feedback, reviews and testimonials
* Assist with scheduling vehicle pick-ups/drop-offs and coordinating with suppliers/partners
* Help prepare simple reports (e.g. weekly booking summary, customer trends)
* General office support and ad-hoc tasks to keep operations running smoothly
Essential Requirements
* Excellent written and spoken English (additional European languages an advantage)
* Strong customer service skills with a genuinely friendly and patient manner
* Very good telephone and email etiquette
* Highly organised with strong attention to detail
* Comfortable using computers, email, Google Workspace / Microsoft Office and learning new systems quickly
* Flexible availability – must be able to work some weekends
* Right to work in Ireland / EU work entitlement
* Reliable, proactive and able to work independently as well as part of a small team
Desirable (but not essential)
* Previous experience in customer service, tourism, hospitality, travel, car rental or admin roles
* Familiarity with booking/CRM systems
* Knowledge of Ireland tourism, driving routes and car rental processes
* Experience handling customer complaints or difficult situations
* Basic understanding of social media for business
What We Offer
* Competitive hourly pay + potential performance bonuses
* Genuine opportunity to grow into a full-time position
* Friendly, supportive small-team environment
* Flexible working hours (with advance scheduling)
* Chance to be part of a growing Irish-owned business with a strong reputation
* Training provided on our systems and processes
How to Apply
Please send your CV and a short cover letter
* Why you'd like to work with My Irish Cousin
* Your availability (especially weekend flexibility)
* A brief example of great customer service you've provided in the past
My Irish Cousin is an equal opportunities employer.
Job Types: Part-time, Permanent
Pay: €16.50 per hour
Expected hours: 20 – 30 per week
Benefits:
* Flexitime
* Work from home
Work Location: Hybrid remote in Malahide, Swords, CO. Dublin