Payroll Professional
We are seeking an experienced Payroll Professional to join our team in SD Worx Ireland. This is a fantastic opportunity to be part of a growing, fast-paced international business.
As a Payroll Professional, you will be responsible for delivering a managed payroll service to clients in a professional, friendly, efficient manner, leading to continued business retention and growth. You will also support your colleagues, offering guidance and appropriate assistance as and when necessary.
About the Role:
The successful candidate will have experience of working in a volume-based payroll operations environment, with a strong understanding of PC literacy and software usage. They will be IPASS qualified or in the process of becoming qualified and have demonstrable written and verbal communication skills.
You will be responsible for effectively planning and managing your own workload, validating and inputting data received to agreed deadlines, checking inputted data and making all relevant corrections before the live run.
Key Responsibilities:
* Deliver a managed payroll service to clients in a professional, friendly, efficient manner
* Support colleagues, offering guidance and appropriate assistance as and when necessary
* Validate and input data received to agreed deadlines
* Check inputted data and make all relevant corrections before the live run
* Handle routine, non-routine and complex customer queries regarding payroll and HR related issues
* Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time
* Ensure all tasks associated with each payroll in the team are performed within agreed deadlines
* Write ad hoc reports/exports to agreed deadlines and costing appropriately
* Manage all aspects of Tax Year end processing for their customer base
* Communicate effectively to customers (internal & external) on an appropriate basis
* Provide provision and delivery of performance statistics to the team leader on a monthly basis to meet team leader reporting requirements
* Actively look for improvements that could drive process efficiencies and profitability
* Contribute effectively to Team Meetings, completing tasks and giving updates where necessary
* Deputise as and when necessary for the Operations Team Manager - this includes liaison and response to SDM/Operations Manager's requests, working side by side with the other OTMs and having the confidence (backed by OTM delegation) to make relevant decisions
* Support the OTM in managing team performance - identifying development needs within the team and assisting in the development of others
* Support and share knowledge with colleagues to contribute to the effectiveness of the team and to achieve the location's success
* Actively involve colleagues in relevant tasks or projects
* Use initiative to explore ways to improve processes, performance and aspects of their role
* Actively share and promote best practice methodologies throughout the Service Centre
* To actively support the SDM/Operations Manager in improving colleague engagement across the department
* To take responsibility for own personal development plan in line with Company objectives and values
Required Skills and Qualifications:
* Experience of working in a volume-based payroll operations environment
* IPASS qualified or in the process of becoming qualified
* Demonstrable written and verbal communication skills using a variety of media dependent on the situation
* Demonstrable knowledge of PC literacy and software usage of Word and Excel
* Experience in up-to-date and upcoming changes to payroll legislation
* A visible commitment to quality processes and the ability to challenge and influence change (if necessary) to established procedures
* Demonstrable experience within a customer service environment and ability to prioritise conflicting workloads
* Excellent computer literacy (MS Office, SAP, etc.)
* Strong maths skills with an ability to spot numerical errors
* Ability to handle confidential information and prioritise and handle a high volume of Payroll Team queries
* A clear, fast thinker who displays great attention to detail and analytical ability
* Excellent organisational skills with the ability to work on own initiative and perform well under pressure with tight deadlines
Benefits:
* A dynamic hybrid environment: a minimum of 1 day in the office (other 4 days are flexible on working from home or office)
* 25 days holiday + public holidays (including the ability to buy an additional 5 days holiday)
* Pension (6% matched)
* Medical healthcare - employee or cash option
* Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
* Referral program
* Learning opportunities: through an individual development plan and professional training
* Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx
Others:
* Excellent knowledge of Irish payroll including statutory payments and pension plans
* Coordination of Taxes/Social Charges, Pensions, Insurance payments
* Distribute payment statements (digital or paper)
* Manage client relationships
* Collect daily, weekly, or monthly timesheets
* Process bi-weekly, weekly, monthly, quarterly, and annual payrolls in accordance with payroll cycle
* Accountable for collection and processing of client monthly payroll instructions and monitoring results and validating accuracy
* Prepare employees' compensation by the end of each pay period using payroll software
* Carry out payroll checks are required
* Coordination of Taxes/Social Charges, Pensions, Insurance payments
* Respond to/address HR and/or employee queries arising on supported payrolls
* Keep informed and trained on latest payroll regulations/updates for entities supported
* Ensure compliance with Data Privacy and Protection Guidelines (GDPR)
* Schedule bank payments
* Distribute payment statements (digital or paper)
* Report on payroll costs
* Ensure wages and tax withholdings comply with regulations
* Enter new employees' data (e.g. bank accounts and tax identification numbers) into internal databases
* Answer questions about compensation, benefits, taxes and insurance deductions