HEAD OF CREDIT CONTROL - STRONG LEADERSHIP SKILLS
Monitor, approve and review credit terms for new and existing accounts.
Manage the Credit Insurance relationship.
Negotiate new customer terms and conditions, including deposits, securities, and insurance cover. Develop and maintain the Provision policy.
Approve monthly or weekly bad debt write-off requests.
Review and manage the Refund Request Policy and oversee refund processing.
Performance Management & Reporting
Design and implement team KPIs to drive efficiency and effectiveness.
Provide weekly and monthly performance reports.
Conduct unallocated cash reviews and implement strategies to reduce outstanding amounts. Oversee the Month-End Statement runs to ensure timely processing.
Act as the primary escalation point for all stakeholder concerns.
Monthly team meetings and 1-to-1 monthly meetings.
Process Improvement & Automation:
Improve the dunning process and continuously enhance the Codas system for automation
Deploy the new online signup process and implement necessary changes to the Credit Control process.
Design, implement, and enable Tesorio for enhanced credit control management.
Review and monitor budget plans, including system changes and letter runs.
Integrate new business into existing teams and processes. Stakeholder & Relationship Management
Collaborate with all internal and external stakeholders to support business operations.
Provide leadership, motivation, and coaching to the Credit Control team. • Help and work with internal and external audits.
Engage with IT and system stakeholders.
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