Company type - Small Irish Managed Service Provider (MSP) located in Dublin, providing Microsoft Infrastructure, IT Ops & Security services to SME firms
Location - 3 days onsite in Dublin, 2 days onsite in Athlone
Reports into - Managing Director
Team Size - Locally a team of 6 with an offshore Helpdesk/Service Desk team of 10 people
Role overview
We are seeking an experienced IT Manager to act as an embedded technology leader for our clients. The successful candidate will serve as the client's outsourced IT Manager, providing strategic guidance, overseeing day-to-day technology operations and acting as the primary point of contact for all IT-related matters.
The role combines leadership, technical oversight and relationship management while working closely with internal delivery teams and client stakeholders.
Key Responsibilities
Act as the dedicated IT Manager for assigned client accounts
Build strong relationships with client leadership teams and department managers
Attend client management and operational meetings
Understand business objectives and align technology accordingly
Provide trusted technology advice and recommendations
Recommend infrastructure improvements and digital transformation initiatives
Identify risks and opportunities
Prepare IT budgets and forecasting
Support business continuity and disaster recovery planning
Service Delivery Oversight
Coordinate support teams and technical resources both on site and remote resources
Monitor SLAs and service performance
Escalate and manage critical incidents
Review ticket trends and recurring issues
Ensure proactive maintenance activities are completed
Oversee: Microsoft 365 environments, Azure infrastructure, Entra ID, Endpoint management, Networks and firewalls, Backup platforms, Cloud services
Coordinate migrations and infrastructure projects
Security & Compliance
Maintain cybersecurity best practices
Support compliance initiatives including: ISO 27001, GDPR
Lead security reviews and risk assessments
Coordinate internal and outsourced technical teams
Manage third-party suppliers and vendors
Review supplier performance and contracts
Support offshore and remote technical resources where required
7+ years of IT experience
Previous management or team leadership experience
Strong knowledge of: Microsoft 365, Azure, Intune, Entra ID, Networking, Cybersecurity, Backup and disaster recovery
Client Management Experience
Experience managing client relationships
Comfortable presenting to senior management teams
Experience managing multiple priorities and projects
Desirable Qualifications
Microsoft certifications
ITIL certification
ISO 27001 knowledge
Security certifications
Project management certification
If this sounds like you, then feel free to apply for immediate consideration.
Note - given that there is a requirement to split time between Athlone and Dublin, candidate will need to be comfortable traveling between both locations.
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