Description
* First point of contact for Retention calls - renegotiating customer contracts
Key Responsibilities
* Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
* Updating historical customer account around retention/cancellation issues
* Maintaining daily/weekly and monthly retention KPI's and achieve targets
* Ad hoc phone-based customer service and sales activities as required
Skills, Knowledge and Expertise
* Considerable attention to detail desired
* Have excellent communication skills
* Proven ability to work in a self-directed and organised manner
* Experience in a similar role and using CRM systems is an advantage
What we offer
* Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.
* €27,000 basic salary with a €5,000 bonus structure.
* The first month's bonus is guaranteed.
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* PrepayPower Staff Tariff
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
About Yuno Energy
This is not the first time we've disrupted the market through innovation. Our team also created PrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.
And as early adopters of smart meter technology, we built app-based services now used by 175,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot.
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.