In this role, you will:
Manage and cultivate a team of Global Operations specialists, overseeing day-to-day and providing coaching and feedback to ensure high productivity and quality.
Track and analyze key operational performance metrics, identify trends, and develop solutions to optimise team workflows and improve efficiency.
Manage high-visibility escalations, communicating with leadership, legal, comms, product, and engineering as needed to resolve user issues.
Provide operational and process subject-matter expertise to the team and other partners—policy, training, quality, product, etc.
This position operates across many time zones and hours will vary.
We could be a Match if:
2+ years experience in operations management or a lead role.
Advanced knowledge of Zendesk (or similar), moderation tooling/workflows, and productivity tools such as Jira.
Critical thinking skills to understand and summarise complex issues within minutes.
Ability to multitask, prioritise, and keep up with a large volume of tasks in a fast-paced environment.
Experience working in trust and safety and content moderation; a plus if you have background with customer support and technical resolution workflows.
A track record of designing, owning, and improving efficient processes that impact and rely on collaboration with multiple cross-functional teams.
Extreme attention to detail.
Familiarity with legal and compliance requirements related to content moderation, data privacy, and user safety.
Passion for developing teams and providing amazing customer experiences.
Why Match Group?
Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
Providing premium healthcare, mental-health support, and emergency leaves.
Benefit from a healthy work-life balance in a flexible and welcoming environment.
Enjoy a modern office, close to transport and amenities.
Access lunch vouchers and a discounted ClassPass subscription.
Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programmes, and global career opportunities.
Join regular social events like breakfasts, lunches, and apéros.
Use our products for free.
Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
#J-*****-Ljbffr