NOW HIRING: IT Operations Manager | Dublin West | Financial ServicesAre you an experienced IT Service Manager with a passion for continuous improvement and service delivery? Our client — a growing Irish financial services company — is undergoing exciting IT transformation work and is looking for a seasoned IT Operations Manager to join their expanding team in Dublin West.You’ll play a key role in overseeing day-to-day IT service operations, building strong relationships with vendors and stakeholders, and ensuring high-quality service delivery across the business. This is a great opportunity to step into a role with influence and visibility during a period of growth.What You’ll Be Doing:Supporting the Head of IT Ops in delivering high-quality services across the ITIL lifecycleLeading incident & problem management processes, identifying root causes and implementing preventative solutionsManaging and improving supplier relationships and performanceDriving process documentation, compliance (DORA, ISO), and audit supportBecoming an advocate for IT Service Management across the entire businessWhat We’re Looking For:7+ years in IT Service Management, ideally within a regulated financial services environmentStrong understanding of ITIL (certified in v3 or v4) and DORA regulationsExperience with ITSM tools like ServiceNow, Jira, or AutotaskA confident communicator and negotiator with top-tier stakeholder/vendor management skillsAnalytical mindset with a knack for problem-solving in fast-paced environmentsLocation: Dublin West (onsite/hybrid options may be discussed)Type: PermanentCompetitive Salary & BenefitsReady to step up and drive service excellence during a critical growth phase?Seniority Level: Mid-Senior levelIndustry: Financial Services, InsuranceEmployment Type: Full-timeJob Functions: Information TechnologySkills: IT Operations, IT Service Management, ITIL, IT Operations
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