Responsibilities
* Ensure the premises is sufficiently staffed.
* Ensure all staff are on duty on time.
* Ensure all company policies in relation to staff employment rules are adhered to, including disciplinary, grievance, etc.
* Communicate with employees, HR Dept and Senior Management on issues such as staff performance, customer care, timekeeping, quality of work, etc.
* Ensure that rosters are prepared, agreed and posted a week in advance.
* Ensure that the company's policies in relation to bullying, sexual harassment and smoking are prominently displayed at all times.
* Build an ethos of friendliness, presentation of staff, customer care, hygiene and cooperation within the store, organising training or retraining where necessary.
* Seek advice and guidance in the area of labour legislation before taking action which could compromise the company.
* Motivate staff as you see fit in order to maximize their performance and their enjoyment in the work they do.
Daily duties
* To ensure the smooth running of the shift.
* To ensure the premises is fully prepared for service.
* To ensure service is efficient, with the minimum of fuss and delay and to the required standard.
* To organise and partake in stocktaking on a regular basis.
* To undertake any other managerial duties which may arise from time to time.
* Where applicable to take responsibility for security aspects of the store including opening and closing of premises at prescribed times.
* To maintain a positive attitude with staff and customers alike.
* To follow all standards which have been implemented in the premises.
* To ensure the guest is satisfied with the service and product provided.
* To maintain the Restaurant & surrounding areas to high level of cleanliness.
* To deal with customer enquiries & complaints.
* To have an in-depth knowledge of all company facilities available.
* To communicate all company facilities & services to guests.
* To ensure a high level of personnel hygiene & grooming.
* To follow all standards towards service excellence implemented within the Departments.
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