Job Title: Service Technician
The role of a Service Technician is to ensure the optimal performance and reliability of tractors and farm machinery. As part of our busy service department, you will be responsible for performing complex diagnostics and repairs, both in the workshop and in the field.
Key Responsibilities:
* Conduct comprehensive diagnostics and troubleshooting of tractors and farm machinery to identify issues and determine appropriate repair solutions.
* Perform repairs and maintenance tasks on agricultural machinery, including engines, hydraulic systems, electrical systems, and other components, ensuring work is completed accurately and efficiently.
* Collaborate with customers and service advisors to understand equipment issues and provide clear explanations of required repairs and associated costs.
* Utilize computerised systems and software to access technical information, update service records, and complete necessary paperwork related to repairs, parts usage, and time spent on each job.
* Perform field service work as required, traveling to customer locations to diagnose and repair machinery on-site.
* Conduct regular maintenance and service checks to prevent breakdowns and ensure equipment is operating at peak performance.
* Utilise specialised diagnostic tools and equipment to aid in the identification of faults and to assist in the repair process.
Requirements:
* Previous experience as a Service Technician in a busy workshop environment, preferably with a focus on agricultural machinery.
* Strong knowledge of tractors and farm machinery, including various models, systems, and components.
* Excellent diagnostic and troubleshooting skills, with the ability to identify and resolve complex mechanical, electrical, and hydraulic issues.
* Proficiency in using computerised systems and software for service records, parts ordering, and diagnostic purposes.
* Good IT skills, including the ability to navigate online resources, use diagnostic software, and communicate electronically.
* Strong problem-solving abilities, with a methodical approach to repairs and a commitment to finding effective solutions.
* Good communication skills, both verbal and written, with the ability to explain technical concepts to customers and colleagues.
* Ability to work efficiently in a fast-paced environment, managing multiple tasks and priorities effectively.
* Strong attention to detail and a commitment to delivering high-quality workmanship.
* Flexibility to work in the field as required and adapt to changing priorities and customer demands.
Qualifications:
* Valid driver's license and a clean driving record.