Who We Are
At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.
Role Purpose
This role is for the administration, reconciliation of client premium payments, Direct Debit and Instalment payment processing and Insurance Company payments. The role will be a hybrid role of working in the office and from home.
Accountabilities of the Role
Daily reconciliation incoming premium payments:
* Daily reconciliation of credit card & direct debit receipts
* Daily lodgement of cheques and direct debit mandates
* Issuing monthly statement of account letters to clients
* Contacting and dealing with client queries
Refunds to clients:
* Assist in the preparation and issue of all refunds due to our clients and ensuring all are issued within CPC rules.
* Monthly reconciliation of the client out of date cheques.
* Contacting and dealing with client queries
Direct Debit Processing:
* Submitting Direct Debit files to the Bank
* Reconciling and processing DD receipts and unpaid DD’s.
* Contacting clients and dealing with client queries
* Issue direct debit confirmation and amendment letters to clients.
* Ensure all direct debit amendments are completed on time.
* Ensure all direct debits are collected correctly and in accordance to client’s mandate
Insurance Scheme payments:
* Preparation of insurance company payments for premiums collected for General Insurance policies.
* Dealing with queries from underwriters on premium payments
* Preparation of monthly KPI report
* Liaising with 3rd parties in relation to premium processing and premium reconciliations.
Skills & Knowledge Required
* Previous General Insurance experience, Direct Debit processing & Payment handling skills are advantageous
* Excellent customer service skills to assist customers with queries for their General and Life insurance policy premiums.
* Fluency in spoken & written English language & excellent communication skills
* Ability to manage team inboxes ensuring all requests are processed and responses are issued efficiently.
* Ability to use MS Office products, in particular an excellent knowledge of Excel
* Excellent numeracy skills and attention to detail
What We Can Offer You?
* Flexible working from home options as part of our Cornmarket Flex ways of working
* Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)
* Annual leave (increases based on service)
* Flexi leave (option to take additional annual leave)
* Attractive & flexible pension contribution rates
* Health insurance or wellness subsidy
* Fully paid family leave types (maternity/paternity/surrogacy)
* Performance based bonus/commission
* Income protection
* Life cover
* Discounts on financial products
* Comprehensive health & wellbeing programme
* Employee Assistance Programme
* Active Sports & Social Club
Behavioural Competencies Required
* Knowledge of risk control & regulatory environment
* Ability to comply with procedures at all times
* Ability to work on own initiative to achieve deadlines and targets
* Excellent interpersonal skills for dealing with clients and colleagues
* Ability to work to deadlines & targets
Equal Opportunities & Data Privacy Notice
Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, martial status, membership of the Traveller Community, national origin, race, religion, sexual orientation. We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit ourRecruitment Data Privacy Notice.
#J-18808-Ljbffr