Who We AreSiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's visionto life every day.How You'll Make An ImpactThe Production Services Operations Team is made up of an agile group of 24x7 responders, prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org. The technician is responsible for monitoring, triage, incident management and technical support of the SiriusXM Consumer Brands in order to provide the best experience for the Customers and the business at large.What You'll DoResponsible for guiding all problems through the incident management process:Problem IntakeTriage and InvestigationInternal Business Stakeholder communicationsResolver EscalationResolution ValidationProblem ManagementDaily Technical OperationsSoftware DeploymentsSystem Alarm ManagementOperational Record Keeping and Documentation MaintenanceCollaboration with Subject Matter Experts across the Organization for Continuous Improvement OpportunitiesWhat You'll NeedMinimum Qualifications:Associate degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.2 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.Must possess the ability to take initiative and deliver through ambiguity.Technical SkillsThorough knowledge of Slack, Zoom and Google SuiteWorking knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plusFamiliarization with streaming technologiesAbility to generate technical operational documentation and standard operating procedures in support of incident management processesOur goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.R