Title of Position:
Consumer Contacts Executive
Division:
Communications
Grade
: Executive Officer (EO)
Reporting to:
Consumer Contacts Manager (Higher Executive Officer)
Employing Authority:
Competition and Consumer Protection Commission (CCPC)
Location:
Office in Dublin 1/ Agile (Hybrid) working available
Closing date
: 3.00pm, Monday 20th October 2025
Starting Salary
: €37,919
Division Overview:
Our Communications Division promotes public awareness and understanding of the role of the CCPC. We empower consumers by providing information and education on consumer rights, personal finance, competition law and product safety. Our communication tools include our website, helpline, social media accounts, marketing campaigns, public relations, stakeholder engagement and education programmes. We also engage with the business community and other stakeholders through our information, advocacy and compliance activities.
Our Communications Division is structured around three pillars, each led by a Deputy Director.
The three pillars are:
Pillar 1: Media Relations, Marketing and Stakeholder Engagement
Pillar 2: Consumer Information and Engagement, which includes our website and helpline units
Pillar 3: Financial Education
Role Purpose:
The CCPC is seeking to recruit a Consumer Contacts Executive, at Executive Officer (EO) Grade, reporting to the Consumer Contacts Manager, at Higher Executive Officer (HEO) Grade. This role is one of three Consumer Contacts Executives who provide expert support and guidance to our helpline provider and support the Consumer Contacts Manager to manage all aspects of the Contacts and Analysis work.
We are seeking a dedicated professional with experience in call centre or information services. The ideal candidate will have a strong background in complaint handling, helpline operations, and quality control. They should demonstrate exceptional communication skills, empathy, and a strong commitment to resolving customer issues efficiently.
The successful candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment. They will have a strong focus on continuous improvement and delivering against workplans. In addition to the immediate appointment from this campaign, an order of merit may be established. This may be used to fill any future vacancies at the same level within this or other Divisions of the CCPC where roles have similar responsibilities and/or similar skills are required.