Company Description
Title: Account Manager (Hospitality and Catering Account)
Location: South County Dublin
Role: 5 over 7 with flexibility
Salary: negotiable dependant on experience
Benefits:
* 20 days annual leave, increasing with tenure
* Plus your birthday off to celebrate
* 3 volunteering days
* 3 days grandparent leave
* 26 week's paid maternity leave
* Secondary carer leave (paid paternity leave)
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Discounts available on our Perkbox app; high street shops, holidays & cinema
* Wellbeing hub
* Access to employee assistance programme
* Cycle to work scheme
Job Description
Reporting directly to the Operations Manager, your role is ultimately to support the delivery of the company Strategy. As an Account Manager you will be specifically responsible for the provision of a first class food service, ensuring that we deliver a best in class service across the whole location, provide location support and motivate, engage and develop your teams across the site, including patient service, restaurant & coffee shop. People, service and food has always been at the heart of BaxterStorey, our commitment to providing a best in class experience to every patient and customer in the hospital is paramount.
Qualifications
* To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislation and procedures. To ensure that the whole site meets statutory and company requirements of Health and Safety, Food Safety and environment legislations and procedures. Ensure that Health & Safety and Food Safety is a priority.
* Be highly visible and credible as a leader, implementing robust processes and procedures while remaining focused on the detail.
* Lead and develop a strategic agenda. Set clear and achievable objectives for your team and manage expectations by inspirational and engaging leadership. Maximise potential by developing a business plan for the next 12 – 24 months, which is aligned to patient and customer service, finance strategy and client retention plan.
* Drive exceptional business value through a strong patient and customer focus. Work in partnership with your culinary and front of house teams to create mutual understanding to meet customer needs.
* Support your managers & supervisors to ensure that they and their teams understand and exceed patient and customer needs both now and, in the future, and effectively manage internal relationships to add customer value.
* Coach your team using the 'GROW' model to develop and retain great people.
* Regularly communicate with client, patients and customers and ensure that we are meeting and exceeding the client and customers' expectations. Ensure that the site team are regularly capturing customer feedback and reacting to it in a timely and open manner.
* Assume overarching responsibility and accountability for consistently delivering key performance indicators in line with company and client expectations. Champion excellence, continuous improvement, sustainability and innovation to ensure BaxterStorey maintains its industry leading standards.
* Identify problem areas with pace and ensure that the corrective action plan is implemented to address gaps in performance and guarantee that the problems are rectified promptly.
* Follow business market trends and best practices to drive business performance, building on expertise from both within the culinary team and the current market trends.
* Support our vision to create culinary happiness and beautiful customer service
* Work alongside our culinary team to ensure that we consistently deliver the highest standards of food quality, presentation, menu development, innovation, and sustainability. Drive the core values of our local, fresh and seasonal provenance, which should be at the heart of everything we produce.
* Ensure that the hospital achieves as a minimum, the financial targets agreed with the client in line with budget.
* Champion excellence by merging our marketing and merchandising values into all aspects of our service delivery to ensure that the highest standards are delivered in, innovation, concepts, food design and flair that best reflects the company's style and standards.
* Positively and confidently lead and coach others through change, embracing change as an opportunity even when faced with ambiguity or personal impact. Seek out opportunities to change in order to drive significant business improvements.
* Drive opportunities to accelerate new business.
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Join us and bring your unique perspective to our team.