Job Title: Technical Support Specialist
Locations: Galway (Hybrid)
Type of role: Permanent
Language: German and English
We're seeking a skilled Technical Support Specialist to work in our fast-paced environment. The ideal candidate will be motivated and passionate about driving tech forward.
* The People - Our team is our most important resource.
* SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.
A culture that encourages out of the box thinkers who appreciate the art of creating great software.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.
Our global reach encourages you to make your mark and be part of something big.
The Technology- You'll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams.
You will work alongside partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What We're Looking For-
* Provide telephone and email based post-sales technical support for our software products.
* Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.
* Work proactively to update customers by reporting progress regarding outstanding queries.
* Endeavor to respond to all customer requests in a timely manner while improving customer experience.
* Provide superior customer service in regards to our MDM solutions.
* Diagnose and solve application queries and answer customer questions.
* Use various devices to reproduce customer environments in order to troubleshoot issues further.
Your Qualifications-
* Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
* Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
* Solid understanding of modern Windows client (e.g., Windows 10, Windows 11) and server operating systems (e.g., Windows Server ****, Windows Server ****).
* Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
* Knowledge of mobile computing platforms (Android, iOS).
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates.
* Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented).
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
* Outstanding verbal and written communication skills in fluent German and English.
* Fluency in additional Nordic languages would be advantageous.