IT Support Specialist
The role of the IT Support Specialist is a critical position within an organisation, requiring exceptional technical skills and excellent customer service abilities.
* Prioritise, manage and respond to helpdesk calls in a timely manner logged on the help desk system;
* Troubleshoot and if required, referral of hardware faults to third parties;
* System administration using Active Directory;
* Troubleshoot issues with Windows accounts/mailboxes;
* Troubleshoot system problems, diagnose and solve software faults;
* Install and configure computer hardware and peripherals, operating systems and applications;
* Manage PST requests and data requests for staff moves;
* Liaise with third-party vendors for software/hardware installation;
* Deal with 'how to' and information requests including data security and ICT policies;
* Liaison with local and national ICT teams;
* Document new solutions;
* Managed Print devices - liaise with vendors including IP information;
* Access consoles to push or provide solutions for requests;
* Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate;
Requirements
* 3+ years experience in an IT environment preferably in Windows 10 installations;
* Excellent problem-solving, analytical and decision-making skills;
* Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies;
* User experience is key for this project;
* Demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing;
* Demonstrate evidence of production of quality deliverables networking experience;
* Business Competencies: Excellent written and oral communication skills;
* Proven ability to organise work with an organised manner;
* Self-starter with a willingness to take responsibility;
* The ability to interact with key stakeholders in a professional manner;
* Third-Level Education Qualification is preferable;
Key Skills
* Problem-Solving: Proven ability to troubleshoot complex technical issues;
* Communication: Excellent verbal and written communication skills to engage with customers;
* Teamwork: Ability to work collaboratively with cross-functional teams;
* Adaptability: Flexibility to adapt to changing priorities and deadlines;
This role requires a high level of autonomy and independence, with the ability to work effectively in a fast-paced environment. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and excellent communication skills.