Job Summary:
">
We are seeking a dedicated and experienced Reservations Manager to lead our reservations team. This is a fantastic opportunity for an individual who has a passion for delivering exceptional customer service, managing day-to-day operations, and driving revenue growth.
About the Role:
">
">
* Manage all aspects of individual and group room reservations, ensuring seamless communication with colleagues and clients.
">
* Lead and train a high-performing reservations team, providing guidance and support to ensure excellent service delivery.
">
* Develop and implement effective strategies to drive revenue growth, working closely with the sales team to negotiate rates and promotions.
">
* Maintain in-depth knowledge of hotel rates, packages, and policies, contributing to the development of innovative package strategies.
">
* Quote for group enquiries, follow up on leads, and ensure all elements of their stay are pre-reserved.
">
* Coordinate with reception to ensure timely payment details, arrival times, and any unusual requests are met.
">
* Collaborate with other departments to provide exceptional customer experiences, including the restaurant, concierge, and housekeeping teams.
">
The Ideal Candidate:
">
We are looking for an experienced reservations professional who possesses:
">
">
* A minimum of two years' experience as a Reservations Manager or equivalent in a 4-5 star hotel property.
">
* Excellent written and verbal communication skills, with a proven track record in a leadership role.
">
* Strong knowledge of hospitality software systems, including Hostosft or similar PMS and Siteminder or similar Channel Manager.
">
* Proven ability to develop and manage a high-performing team, with a strong customer service ethos and background.
">
* A can-do attitude, with the ability to work well under pressure and adapt to changing priorities.
">
What We Offer:
">
We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.
How to Apply:
">
If you are a motivated and experienced reservations professional looking for a new challenge, please submit your application.