Sales Training Manager
Department:
Telesales
Employment Type:
Permanent
Location:
Dublin 18
Description
The Sales Training Manager is responsible for designing, delivering, and continuously improving sales capability across the organisation.
The role will manage one other trainer and support both Phone Sales and Field Sales (door-to-door) teams.
This role ensures sales teams have the skills, knowledge, and behaviours required to meet performance targets, adopt new ways of working, and deliver an excellent customer experience.
Key Responsibilities
Work alongside Sales Leadership Team to identify training gaps through performance data and new enhancements.
Create and update development plans and training materials (manuals, e-learning, presentations) on sales processes, methodologies and our products.
Create and facilitate workshops, webinars, and coaching sessions for both new hires and existing employees.
Oversee the full training cycle, manage budgets, resources, and external vendors.
Measure training effectiveness using KPIs and data, making continuous improvements.
Partner with internal training community to drive consistency in learning across the business and to ensure alignment of training with strategic goals.
Provide ongoing coaching and mentorship to sales team members.
Maintain clear training records, attendance logs, coaching reports, and progress documentation for review and audit purposes.
Skills, Knowledge and Expertise
Proven high performance sales background with a minimum 5 years in a sales training environment
Must hold a Training Accreditation or Qualification.
Proficiency with Learning Management Systems (LMS) and e-learning tools.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and comfortable using CRMs and internal data tools.
Strong written and verbal communication skills.
You explain concepts simply, concisely, and enthusiastically.
Confident in leading group training and adapting your delivery style for different audiences and learning levels.
Capable of managing training schedules, tracking results, and maintaining accurate records.
A collaborative spirit with the ability to influence, support, and bring out the best in those around you.
Benefits
Competitive salary and bonus structure
Company Matching Private Pension Contribution Scheme with Zurich Life
Health Insurance Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower and Yuno Energy Staff Tariff
Modern offices with excellent facilities in Sandyford and flexible hybrid working options
Active CSR, Wellness, and Social Committees plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme.
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