IT Technician – Manufacturing SiteSummaryAn experienced IT Technician is sought to provide comprehensive technical support for a manufacturing site in Sligo and additional European locations. The successful candidate will ensure the smooth operation of all local and remote IT systems, hardware, software, and infrastructure. This role requires a hands-on, customer-focused professional who can translate technical issues into clear, practical solutions for non-technical users while collaborating closely with the wider IT team.ResponsibilitiesProvide on-site and remote IT support for manufacturing and administrative systems, hardware, software, and mobile devices.Work with the Service Desk to build, configure, and deploy new PCs, install software, and perform user setups.Support and maintain all AV and conference room systems.Troubleshoot and resolve complex issues involving Windows configuration, networking, printing, and standard desktop tools.Manage local ITSM tickets, ensuring timely updates, escalation, and SLA compliance.Deliver white-glove support to senior management and high-profile users.Assist with local infrastructure operations including servers, routers, WAN circuits, and switches.Manage IT assets and ensure compliant disposal of obsolete equipment.Lead or contribute to local IT projects and process improvements.Provide proactive customer service and maintain communication until full resolution.RequirementsUndergraduate degree in IT or a related field, or equivalent professional experience.Minimum 3 years' experience in desktop and helpdesk support, including networks and virtual environments.Proficiency with Microsoft Office 365 suite, Windows 10/11, Active Directory, EndPoint Manager, and antivirus tools.Strong technical skills in PC builds, deployments, and mobile device configuration.Working knowledge of LAN/WAN/VPN infrastructure.Experience with IT ticketing systems such as ServiceNow.Excellent communication and customer service skills with the ability to support non-technical users.Strong multitasking and organisational skills; capable of working independently and on-call when required.Commitment to continuous improvement, teamwork, and service excellenceFor more information, please contact(email protected)