The IBM Cloud Site Reliability Engineering (SRE) team is dedicated to providing infrastructure and operations solutions to maintain scalable, highly reliable, and secure cloud-based software infrastructures.
Our goal is to enable clients across various industries such as Financial, Manufacturing, and Insurance to meet their on-demand IT and security needs, thereby disrupting their industries.
We seek applicants who desire creative freedom and will thrive in an open, vibrant, flexible, and collaborative environment.
Your role and responsibilitiesAs a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for IBM clients.
You will lead the problem resolution process, from analysis and troubleshooting to deploying the latest software updates and fixes.
Your primary responsibilities include:
24x7 Observability: Monitoring the health of production systems and services around the clock to ensure reliability and optimal customer experience.Cross-Functional Troubleshooting: Collaborating with engineering teams to assess and resolve production issues effectively.Deployment and Configuration: Using CI/CD tools to deploy services and configuration changes at an enterprise scale.Security and Compliance: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.Maintenance and Support: Applying security patches and upgrades, supporting databases like Cassandra and MongoDB, and collaborating with product support teams for issue resolution.This position involves shift rotations—either Sunday to Thursday or Tuesday to Saturday.
Required educationNone
Preferred educationNone
Required technical and professional expertiseDesigning, developing, and owning tooling and automation to monitor and improve availability, scalability, latency, and efficiency of secure, confidential cloud services.Managing infrastructure and services within IBM's Cloud ecosystem.Handling real-time alerts and customer-reported problems as part of a global team using a follow-the-sun model.Participating in scrums, sprint planning, and retrospectives; providing feedback and improvement ideas.Collaborating with extended IBM teams, learning new technologies, and applying new skills.Responding urgently to incidents, performing root cause analysis, and building a knowledge base for sharing insights.Preferred technical and professional experienceBachelor's Degree in Computer Science or related fieldExperience with Linux, GitHub, Bash, Python, Node.js, Docker, Kubernetes, and AnsibleDeveloping tests and automation for routine tasksExperience with REST APIs and automationProficiency in cloud logging and monitoring servicesStrong debugging and problem-solving skillsEffective communication with global teams and customersTeam-oriented, innovative, quick learnerAbout the Business UnitIBM Systems helps IT leaders rethink infrastructure.
Our servers and storage systems are intelligent, enabling clients to innovate while avoiding IT issues.
We power critical industries and are committed to cognitive business solutions optimized for cloud computing.
Your Life @ IBMIBMers are dedicated to client success, innovation, trust, and personal responsibility.
We support continuous learning, encourage experimentation, and foster an inclusive environment where everyone can thrive.
Our culture emphasizes curiosity, feedback, collaboration, and decisive action to drive progress and deliver exceptional outcomes.
Are you ready to be an IBMer?
About IBMIBM's greatest asset is its people.
We leverage intelligence, reason, and science to improve business, society, and the human condition through open hybrid cloud and AI strategies.
Since 1911, IBM has been a pioneer in technology and consulting, serving Fortune 50 companies and leading innovations in AI, quantum computing, and blockchain.
Join us to be a responsible technology innovator and a force for good in the world.
IBM is an equal-opportunity employer.
All qualified applicants will receive consideration regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
We also comply with all fair employment practices regarding citizenship and immigration status.
Other relevant job detailsFor additional information about location requirements, please discuss with the recruiter after submitting your application.
Job Title: Site Reliability Engineer
Job ID: 31793
Location: Dublin, Ireland
Work arrangement: Hybrid
Area of work: Infrastructure & Technology
Employment type: Regular, Professional
No Travel
Company: (1679) Software Labs Campus Unlimited Company
Shift: Rotation
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