Job Overview
We are seeking a professional with expertise in sales to fill this key role and deliver exceptional service to trade customers.
You will work closely with builders, contractors, and designers, providing tailored product advice and managing the full sales process from initial contact to after-sales support.
This role focuses on building strong relationships, supporting customer needs, and contributing to overall business growth.
Main Responsibilities:
* Bid and maintain long-term relationships with trade customers, understanding their needs and offering suitable solutions.
* Identify new business opportunities and actively work towards meeting or exceeding sales targets.
* Maintain strong knowledge of products and services to advise customers effectively and accurately.
* Prepare and issue quotations, follow up on proposals, and manage customer orders through to completion.
* Offer project solutions that match customer specifications, budgets, and timelines.
* Manage a portfolio of trade accounts, ensuring regular communication and ongoing support.
* Work closely with warehouse, design, and operations teams to ensure orders are fulfilled smoothly and customers are kept informed.
* Monitor market trends, product developments, and competitor activity to stay updated and inform customer discussions.
* Ensure all activities are carried out in line with industry standards and customer service expectations.
Key Requirements:
* Proven experience in a sales environment, ideally dealing with trade customers such as builders or contractors.
* Strong communication and relationship-building skills with a focus on customer satisfaction.
* Ability to work in a fast-paced environment while maintaining a high standard of organisation and attention to detail.
* Confident in handling quotations, negotiating deals, and closing sales.
* Good computer skills for preparing documents, managing accounts, and tracking orders.
* Familiarity with trade industry products and an understanding of customer requirements is beneficial.