Member Service Officer Dublin (Onsite Branch Network Flexibility Required) Credit Union Opportunity Member-Focused Role The Company We are partnering with a well-established Credit Union in Dublin, known for its strong community focus and commitment to delivering a high standard of member service. This is an excellent opportunity for someone with customer-facing financial services experience who is looking to develop their career within the credit union sector. Key Responsibilities Deliver a high standard of frontline and back-office member service Process day-to-day financial transactions including lodgements, withdrawals, loans, and insurance services Handle member queries in person, over the phone, and via email in a professional and efficient manner Support members through the loan application process and provide general financial guidance Maintain accurate member records in line with AML and regulatory requirements Promote credit union products and services that benefit members Work collaboratively across branches as required Requirements 1+ years experience in a financial regulated, customer-facing environment (banking, credit union, or similar) Strong communication skills with a member/customer-first approach Detail-oriented with the ability to maintain accurate records and follow compliance procedures (including AML) Proficient in Microsoft Word, Excel, and Outlook Ability to work on own initiative and manage a varied workload Flexible and adaptable, with willingness to work across multiple branches Problem-solving mindset with the ability to handle member queries and escalations effectively Full clean driving licence and access to a vehicle desirable Qualifications QFA / CUA qualified or working towards is desirable but not essential Relevant experience in financial services will be strongly considered in place of qualifications