TITLE: Front Office Receptionist
We're currently recruiting for a Full-Time Front Office Receptionist to join our dedicated and professional team at The Old Ground Hotel.
This is a permanent position, offering excellent opportunities for growth within a well-established and reputable hotel.
About the Role
As a Receptionist, you'll be the first point of contact for our guests, playing a key role in delivering a warm, welcoming, and efficient front office experience.
You'll ensure that every guest receives a personalised service in line with Flynn Hotel Group standards – from check-in to check-out and everything in between.
Key Responsibilities
Deliver a professional, friendly, and seamless guest experience at all times
Handle check-ins, check-outs, reservations, and guest queries efficiently
Coordinate guest requests with relevant departments promptly and accurately
Maintain a strong knowledge of room types, rates, and availability
Support the front office team by managing bookings, changes, and cancellations when required
Ensure all billing, credit checks, and end-of-shift reconciliations are completed accurately
Work closely with porters and other hotel departments to ensure smooth guest experiences
Provide information about hotel services, local attractions, and assist with upselling opportunities
Maintain guest confidentiality and uphold company policies at all times
About You
A positive, proactive attitude with a strong focus on guest service
Professional and courteous communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
A good understanding of hotel systems, including Hotsoft, Volante & Tablepath (training will be provided)
Sales-oriented mindset with the ability to promote hotel services
Previous front office or customer-facing experience is preferred
Requirements
Must be available to work at least 4 days per week, including weekends and public holidays, across a 7-day roster
This position is not suitable for students currently attending college
Must hold a valid work permit if not an EU citizen
Fluent English required
What We Offer
A supportive and friendly work environment
Opportunity to work in one of Clare's most iconic hotels
Training and development opportunities
Meals on duty and uniform provided
Job Type: Full-Time, Permanent
Remote Work: Not available
Ready to join our team?
If you're passionate about hospitality and want to be part of a dynamic, guest-focused environment, we'd love to hear from you
Job Type: Full-time
Pay: €*****-€***** per hour
Work Location: In person